New Research on Work Performance and Using AI Chatbots Published in the International Journal of Human–Computer Interaction

Dr. Zdenek Smutny, a member of the Centre for Social informatics, and Dr. Frantisek Sudzina from the Prague University of Economics and Business have published a new research article titled "What Affects Work Performance When Using AI Chatbots? Investigating Mediations and Factors Affecting Performance Expectancy and Intentions to Use ChatGPT" in the International Journal of Human–Computer Interaction.

While many studies explore the adoption of generative AI tools, few examine mediations and factors influencing performance expectancy and intentions to use AI chatbots like ChatGPT. The present study aimed to contribute to the empirical knowledge base of information technology acceptance frameworks and to investigate how factors (e.g., ease of use, information trustworthiness and reliability) influence the constructs of performance expectancy and intentions to use ChatGPT.

The results show that performance expectancy significantly mediates the relationship between effort expectancy, source trustworthiness, and information quality to intentions to use AI chatbots. Sex differences were found, with men prioritizing the quality of information, while women emphasize the source trustworthiness. Despite user-intuitive control similar to internet-mediated human communication, which facilitates adoption among young people, users remain cautious due to risks like hallucinations, social bias, misinformation, or adversarial prompts.