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Understanding and analysis of users' needs for the development of e-services for integrated social and health care in the aging society




1.7.2018 - 30.6.2021

Range on year:

0.37 FTE | 2018

Head: Andraž Petrovčič

Research activity:

Social sciences

The phases of the project and their realization:

WP1 Project management WP1.1 Organizational structure and procedures for project management WP1.2 Reporting WP1.3 Project risk management WP1.4 Preparatory research activities and exploitation of results WP2 Development of the situation-specific socio-technical framework of integrated technology-based care (ITC) WP2.1 A state-of-the-art review WP2.2 Toward the acceptance model of ITC WP2.3 Toward the model of psychological and health outcomes of the use of ITC WP2.4 Development of the general research design WP3 Assessment of user interaction, needs and experiences regarding ITC WP3.1 Measuring user interaction with ITC product interfaces and manuals WP3.2 Studying needs and user experience by drawing on a phased framework for the acceptance of ITC WP4 Intervention study on acceptability and outcomes of ITC in a home environment WP4.1 Intervention study design WP4.2 Validation of acceptability factors of ITC WP4.3 Measuring outcomes of ITC WP5 Dissemination and exploitation WP5.1 Development of the project dissemination plan WP5.2 Executing the dissemination strategy, measuring success and preparing a report on impact

Research Organisation:


Citations for bibliographic records:


This project will build on (1) evidence-based state-of-the-art research on ITCs and on (2) currently available ready-to-market telecare and telehealth products. Three strands of services, implemented by the co-funding organization, shall be investigated: sensor-based telecare service, telehealth service and ITC. The project will contribute to the long-term acceptance and facilitation of new avenues for cost-effective deployment of ITC. The project addresses an overarching research question on how telecare and telehealth services should be designed and delivered within health and social care to implement ITC in a way that is accepted by and beneficial for OCPs and ICs. To answer this question, the project will: - evaluate – using a comprehensive mixed-method user-centred approach the complex needs, user experience, acceptability factors and psychological outcomes related to ITC uptake among different OCPs and ICs with the primary objective of engaging and empowering the OCPs and ICs; - develop personas and a segmentation model that will enable different stakeholders and end-users to select the most optimal and personalised set of ITC, that reflects OCPs’ and ICs’ needs and characteristics; - design a set of guidelines for different stakeholders regarding how to foster acceptance of ITC across different stages of adoption from the user experience perspective. This project makes significant contributions by: - Developing innovative acceptance models and models of psychological and health outcomes of the use of ITC for OCPs and ICs. This approach will result in an understanding of OCPs’ and ICs’ needs, abilities, social support, motivations, values and usefulness of ITC, which are relevant for leveraging the acceptance and benefits of ITC. The findings will result in new design and deployment guidelines for ITC. - Testing ready-to-market telecare and telehealth services to strengthen the applied foundation of ITC research. By evaluating ITC from the end-users’ perspective using a novel integrated assessment framework, the project will support policy makers, service providers and end-users regarding their choices in the allocation of limited resources. - Validating the results with intense involvement of end-users (OCPs, ICs) not only within laboratory settings but also with an intervention study conducted in real-life settings. This will give better insight into how ITC can provide positive outcomes to its users.

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